Published on Sep 28, 2018
*** Evening and weekend appointments now available ***
From 1st October 2018 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/.
Patients who are registered at this practice can now book an appointment to see a range of clinicians including GPs and nurses on weekday evenings (after 6.30pm) or at the weekend (on Saturday and Sunday). Appointments will take place at a range of NHS settings across North East Lincolnshire.
Talk to the practice receptionist to discuss an appointment
Winter Flu Clinics
We will be holding walk-in flu clinics between the hours of 9am and noon on Saturday 6th and Saturday 20th October for anyone who is eligible this season. We shall also be running pre-bookable flu clinics throughout the winter, please contact reception for further details.
The MetOffce have declared level 3 heatwave warning across most parts of the UK. This can present a danger to babies and younger children and those over 75.
Please follow this advice on how to stay cool: Heatwave: how to cope in hot weather
How we use your data
- This practice handles medical records in-line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your medical records being shared with those who provide you with care.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office.
Important Information Regarding Appointments
From the 4th September you will be invited to call between 8-10am for an 'on the day' appointment to be seen by a GP. There will also be a limited number of telephone advice appointments available whereby the GP will call you back and may offer you self-care advice or an appointment if necessary.
Once all bookable appointments have been allocated, you will be asked to call the following day unless it is an emergency, and the Duty Doctor will deal with this accordingly.
Information regarding results etc. will be available after 1pm. We kindly request that you wait 48hrs after your blood test to ensure your results are available, the time for radiology results can be in excess of 3-4 weeks.
We will continue to offer advanced ‘routine’ bookable appointments at the surgery and online.
Please also remember to cancel any unnecessary appointments as early as possible so we may offer the time to other patients who may be in need.
Receptionists aren’t medically trained so why do they ask why I’m calling?
A common bug bear among patients is around reception staff asking questions about the reasons for a patients call when ringing for an appointment. Commonly patients will feel that receptionists are prying into the patients business and that they’re not medically qualified so what business is it of theirs? Conversely however patients are also commonly frustrated at appointment availability or wait time for routine appointments.
The two points may seem unrelated but they are linked. It may help if I explain the reasons behind the processes we use and why. As with the majority of practices in the country we are feeling the pressure of demand appointments, and particularly GP appointments. It is a fact that not all requests coming through to the surgery require to be seen by a GP, and nor do we have sufficient GP capacity for them to manage every appointment enquiry.
We do however have a range of clinical staff with different skills who are qualified to deal with a variety of different health matters and we are continuing to develop the skill mix in the practice. Ultimately the purpose of a receptionist asking the purpose of the call is to attempt to identify the most suitable staff member or service to support the patient. This helps the patient to be seen at the earliest opportunity and supports appropriate use of available clinical appointments.
Whilst some patients may have a good understanding of what conditions our staff are qualified to see, many patients will not. To be clear, what receptionist are absolutely not attempting to do is to make a clinical assessment or give medical advice and nor are they qualified to do so. They are however trained and given guidance by our clinicians over who or what service is most appropriate for certain conditions.
It is also worth pointing out that in terms of confidentiality all of our staff, both clinical and non-clinical, are bound by the same standards. Staff are expected to understand however that some patients may not wish to disclose personal information for a variety of reasons, and that it is ok, it simply helps when this is possible.
Beat the Heat
We are not making any promises about the weather this summer but are told continued very warm or hot conditions are likely to remain north under high pressure which may trigger heatwave conditions. For advice on staying well and keeping elderly, very young or vulnerable people safe in very hot conditions, please visit the following webpage: http://www.northeastlincolnshireccg.nhs.uk/healthy-living/heatwave/.
The North East Lincolnshire Single Point of Access
Find the latest information on North East Lincolnshire's Single Point of Access on our SPA page.